Refund Policy

1. Right of withdrawal

The customer has a maximum of 7 calendar days from the activation of the SmartCut annual subscription to request a refund.

After those 7 days have passed, no refund, total or partial, of the amount paid will be possible.

2. Refund calculation

The annual subscription lasts 365 days from the moment of activation. The time elapsed from activation to the refund request is deducted proportionally, regardless of whether the machine has been used or not during that period.

Example:

• Annual subscription: €26 (365 days).
• If the customer requests a refund after 5 days of activation, 5/365 of the total amount is deducted.
• Refund amount: €26 − (€26 × 5/365) = €25.64

The calculation is always made in proportion to the exact days elapsed, never in full blocks, so that the customer receives the fairest possible amount.

3. How to request a refund

To request a refund, the customer must:

1. Send a message through our contact form stating the reason for the request, the machine serial number, and the transaction ID.
2. Our team will review the request and confirm whether it meets the requirements of this policy.
3. If the request is accepted, the refund will be processed within 5–10 business days.

4. Refund method

The refund will be made through the same payment system used by the customer for the purchase (the international payment gateway integrated into the website). Refunds will not be made through other means, such as bank transfers, PayPal, or other external services.

5. Exceptions

This refund policy does not apply in the following cases:

• When more than 7 calendar days have passed since the activation of the subscription.
• In case of fraudulent or abusive use of the right of withdrawal.
• If the subscription has already been fully refunded previously.

6. Contact

If you have any questions about this refund policy, you can contact us through our contact form.